For new accounts, prepayment is required at the time of order and production begins upon clearing of funds. For reorders, payment is not required until the ship date (we reserve the right to require prepayment or a deposit). Please inquire for information on net terms.
Buyer pays shipping and cost will be quoted on the confirmation invoice. We ship USPS. Locally, studio pick-up is available or delivery in the Portland OR metro area for a $15 fee.
In order to keep our shipping costs down, our items are individually bubble wrapped then packed loose in a master carton full of biodegradable peanuts.
RETURNS & DAMAGES
Shipping cost for returning an item is the responsibility of the customer unless the item is defective. All returned merchandise must be in its original packaging with all accompanying materials and show no signs of use. It is necessary to request return authorization before sending your returned merchandise. We do not off refunds or "buy-backs"; returns are subject to an exchange or credit only.
All returns and exchanges must be postmarked within 14 days of receipt of goods. Insurance and careful packing are strongly suggested for all returned items. RELM STUDIOS will not be held responsible for lost or damaged packages. All shipping fees are non-refundable. All items are handmade and inspected for quality before shipping. If you receive defective merchandise, please email firstname.lastname@example.org within one week of receiving your order for a replacement or credit.
Upon receiving your order, inspect your package for shipping damage. In the event of an item damaged in transit, please e-mail us as soon as possible to obtain a replacement or credit. Please keep original packaging materials for potential USPS claims inspection until otherwise notified.